Court Records Researcher - Central Georgia Region

*v*isit www.
peakcourtrecords.
com to learn more about us.
*Job Summary* This job will require travel to multiple counties in the southern region of Georgia.
*(Fuel Per Diem Included)* The Criminal Field Researcher is responsible for researching public records to determine if an applicant has a criminal and/or civil record.
Court Field Researchers are expected to become experts in the public records of the jurisdictions they search.
In this role, you must also demonstrate a consistent level of quality and time service, based on strategic corporate goals.
This position would require travel to various County Courthouses on a regular basis.
This position may require someone to stand for extended periods of time, travel between different court locations and be able to report information in a timely and accurate manner.
*Duties and Responsibilities* * Communicate with and establish positive working relations with all court personnel and members of the public.
* Conduct research using the public records index.
* Enter results into our proprietary systems, either as clear (no information found) or the information found in the court’s predominantly used index as specified per the client’s instructions.
* Proactively communicate with their Supervisor to ensure all court holidays and other court delays are communicated.
* Must provide updates to Supervisor regarding any delays that would impact our business or our customers.
* Must provide updates to Supervisor regarding courthouse structure updates, process changes, or fee changes.
* Act as a back-up for other Field Researchers in your area.
* Maintain Quality and TAT standards set.
* Inform the Supervisor of any current quality or trending issues.
* Assist in the ordering and fulfillment of all court copy requests.
*Key Performance Indicators (KPI) Accountability* * Maintain proficiency in background screening processes.
* Gain operational understanding of all PCR processes.
* Aid in ensuring the following accuracy ratings are maintained * Accuracy * Time Service Variable and specific * Productivity * Turnaround Time (TAT) * On-time Delivery *Qualifications* * Must have a High School diploma.
* Knowledge of computer software packages (MS Word, Excel, Outlook, and PowerPoint).
* Must be able to type 35 wpm.
* Ability to work in a team environment.
* Excellent written, verbal, and presentation communication skills.
* Must have strong attention to detail.
* Must have access to reliable transportation daily.
* Must have access to a computer and high-speed internet from home.
* Must complete introductory training.
* Ability to work during normal courthouse hours, as well as be available to work OT with prior notice.
* In some instances, you may be required to take and pass a private investigator’s licensing exam to conduct research within a specific jurisdiction * Excellent multi-tasking, time management and detail-oriented skills.
* Must be able to pass a comprehensive background check.
* Working Conditions * Must pass an accuracy test before being hired * This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation.
* Some courthouse locations may require field researchers to stand for long periods of time * The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
* This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
* This position may be required to work overtime on occasion to meet company objectives.
*Physical Requirements* * Must be able to remain in a stationary position for extended periods of time * Must be able to occasionally move about the office to access office equipment, etc.
* Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc.
* Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds * Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software Job Type: Full-time Pay: From $17.
00 per hour Expected hours: 40 per week Schedule: * 8 hour shift * Monday to Friday Supplemental pay types: * Bonus opportunities Ability to Commute: * Jeffersonville, GA (Required) Ability to Relocate: * Jeffersonville, GA: Relocate before starting work (Required) Willingness to travel: * 75% (Required) Work Location: On the road