Assistant Community Manager

Assistant Community Manager Lofts at Mercer Landing I - Macon, GA Sierra Property Management is a growing real estate company that is focused on building vibrant communities that incorporate our Live at Lofts brand.
Our properties offer select access to state-of-the-art, modern loft living in Georgia’s most happening areas.
Cookie-cutter doesn’t cut it, each property has the hip vibe and comfort amenities of a boutique hotel with individual, luxury loft units that are the ideal address to call your own.
Live at Lofts isn’t just a collection of properties; It’s a community within a community, offering unique amenities, attentive, local staff and convenient, walkable access to the best of Georgia city life.
If you are looking for more than just a job and focused on building a career and interested in growing with us and having a sense of purpose, then come check us out! POSITION SUMMARY The Assistant Community Manager will help the Community Manager efficiently manage and successfully execute the business plan for the assigned community.
The Assistant Community Manager must exercise discretion and judgment pertaining to property management including lease and supervisory leadership to achieve the objectives of the property owner as outlined in the annual budget and Company policy.
ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Financial • Collect, deposit, and post all payments and ancillary income daily • Review NSF and returned payment reports daily • Prepare and send seven-day notices, small balance notices, and returned payment notices • Document all contact with residents regarding delinquent rent in property management software • Generate and provide delinquency reports to the Community Manager and Regional Manager as requested • Prepare and file evictions as directed by the Community Manager and in accordance with Company policy, County and State Laws • Maintain consistent communication with attorneys regarding eviction processes and court dates • Assist the Community Manager to create purchase orders as necessary in accordance with Company policy • Complete move out inspections, ensure Final Move-Out Statements are completed within 72 hours and accurately for all move outs and all notices and distributed in accordance with applicable laws and Company policy • Maximize gross rent and minimize vacant and delinquent rent loss in accordance with occupancy standards, property budget, and Company policy • Turn over accurate collection files to collection agency promptly when requested • Ensure pre-close and accounting month end processes are completed promptly in accordance with Company policy Other Essential Responsibilities • Perform all tasks related to renting lofts including generating traffic, responding to all phone and internet inquires, greeting, giving tours of the community, and qualifying prospective residents.
Close the sale.
Get leases signed and executed.
• Prepare and send Move Out Confirmation notices • Update availability report, process applications for approvals (i.
e.
, credit check, rental history, etc.
).
Submit processed applications to the Community Manager for approval.
Follow up with applicant regarding status.
• Maintain full knowledge and understanding of the Emergency Preparedness Plan (“EPP”) for the community • Maintain up-to-date resident information in property management software and resident files in accordance with applicable laws and Company policy • Prepare and deliver lease violation letters and resident letters and accurately document in property management software • Monitor renewals and distribute and follow-up on renewal notices • Assist in coordinating and participating in resident events with residents and vendors, including cleanup • Inspect community daily including the leasing office, parking lot, vacant and model lofts, buildings, and amenity areas and coordinate with the maintenance staff to ensure community meets all Company safety and quality standards • Ensure all work orders are entered in property management software and follow up on their completion • Touch-up clean lofts and pick up trash when necessary and as requested • Provide great customer service by promptly responding to complaints, questions, and requests and take appropriate action to address issues • Act as the on-site manager in the Community Manager’s absence by delegating work, coordinating with maintenance and the leasing staff, and managing the operation of the community in accordance with applicable laws and Company policy • Provide on-the-job training to subordinates • Ensure staff always maintains a safe environment for residents and staff including compliance with legal guidelines and Company standards and ensure you are following the Company Safety Guidelines • Maintain and utilize supervisory level knowledge of common property management business practices including Company policy, market data, general accounting processes, reporting systems, and legal compliance including Fair Housing, OSHA, etc.
• Communicate clearly and effectively with residents via phone, email, and in person regarding rent delinquencies and resolve issues related to resident occupancy • Model a high level of customer service to ensure all employees display courteous and helpful attitudes towards residents, co-workers, and all visitors to the community • Practice and promote a team environment.
Assist with Community Manager duties as directed or in his/her absence • Must have mode of communication at home and respond in cases of emergency • Must be available for weekend, holiday, and evening work • Must be willing to be assigned to other communities as needed • Travel and overnight stays are limited but may be required • Other duties as assigned KNOWLEDGE, SKILLS AND ABILITIES: • Above average telephone and communication skills including the ability to read, write, and comprehend the English language at a fluent and professional level • Strong communication skills paired with the ability to train and coach staff • Strong analytical, problem-solving skills • Attention to detail and exceptional follow through • Ability to multi-task in a fast-paced, ever-changing environment • Ability to walk the community (both indoor and outdoor areas) extensively several times each day • Proficiency with standard office equipment including computers, iPads and tablets, MSOffice suite (Excel, Word, Outlook), calculators, fax machines, and electronic check scanners • Proficiency in standard accounting language and processes • Proficiency in multifamily financial and operational language and processes • Proficiency in math with skills included but not limited to the ability to calculate pro-rations, bank deposits, time keeping records, etc.
• Must possess and maintain a valid driver’s license and adequate car insurance • Must have reliable transportation • OneSite/RealPage experience preferred • Must always maintain a professional appearance and demeanor EDUCATION AND EXPERIENCE • High school diploma level of education required, College degree preferred and/or certifications a plus.
• 2+ years of property management experience preferred WORK ENVIRONMENT This job operates in a professional office environment.
This role routinely uses standard office equipment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk and hear.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift not more than 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
OTHER DUTIES This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.